Exchanges & Refunds

By ordering from this website, you agree to the following policy:

EXCHANGES, REFUNDS, RETURNS, CANCELLATIONS:

All sales transactions are final.

We'd like to inform customers that all changes to orders must be made known to us via email ASAP preferably within 12 hours from the time the order is placed. If your order has already been dispatched, we are unable to amend your order details anymore, unfortunately. Once an order has been placed, we regret to inform you that we do not allow any cancellation as we work very quickly in processing all our orders. This is to ensure minimal disruption to our order fulfillment team. 

 

In the unfortunate event you receive a faulty, damaged or defective item you must immediately advise us via email within 72 hours/3 days of product receipt with evidence of product damage (by means of photos or videos that best demonstrate the defect/damage). Upon inspection of the available evidence, a decision will be made to offer a replacement.